The document is sent to print but does not print. Does not print printer

Numerous forums dedicated to office equipment are full of sad messages: “Help me set up a printer”, “Why the scanner does not work”, “What happened to my MFP” ... And there are more than one hundred such questions on the network.

Does not print HP printer.  This is another very common problem that requires a careful approach and certain skills to solve it. It is believed, of course, that by following the instructions, you can solve the problems yourself, but it’s far from the fact that in the end you will be able to arrive at the desired result.

Why doesn't HP print

No matter how trivial, sometimes ridiculous, stupid or serious, there were no problems because of which the printer refuses to print, they are all difficult to diagnose and detect. In the modern office equipment market there is a huge number of printers of various brands, and there can also be very many reasons why a particular printer does not print.

So, the printer ordered to live long? First of all, we recommend that you make sure that the device is turned on and connected to a Windows computer in accordance with all the manufacturer's instructions.

If there are no problems with the connection, try using the printer troubleshooter. This tool attempts to automatically diagnose and fix problems:

• open the printer troubleshooter by clicking the Start button;
• select Control Panel;
• in the search box, enter "problems";
• then select Troubleshoot;
• in the Hardware and Sound section, select Use Printer.

After that, try updating the printer driver that is installed on the computer. It also happens that the reason that the printer does not print is simply an outdated driver. All you have to do is simply update the driver and the printer will start typing.

If your printer persistently refuses to work after that, we recommend reading the troubleshooting tips for a specific HP printer model on the Internet. It is best to look at the official website of the manufacturer. The technical support section of these websites usually discusses in detail the most popular problems associated with their technology.

Can't figure out the printer on my own and fix the problems? Address to skilled experts in repair and service of office equipment. Masters of the Alive Printer company will undertake the repair of printers, fax machines, copiers, plotters, risographs, scanners and other equipment even in the most difficult case. Contact us, we are always happy to help you.

Consider the most common problems.

We check the health of the USB cable and ports

All modern printers are connected to a computer using a USB cable. If you have connected the printer to the port on the front panel of the system unit, then try connecting it to the connector on the rear panel. They are usually soldered immediately to motherboard, which eliminates the possibility of malfunction of the cable used to connect USB ports to the front panel. It may also happen when the main cable with which the printer is connected is broken. In this case, the system will not see it at all, or, when moving the cord, will find and lose the device. In this case, you need to replace the USB cable.

Incorrect printer selection when sending to print

This problem most often occurs in cases where there are several printers in the system. (Connected both directly and through the network).

Typically, the program that is used for printing uses a printer marked in the system by default. You can do in two ways:

1. Before each sending to print, select the desired device.

If you do not see the desired printer in the device list, then go to the next item.

Missing or incorrect device driver installed

To check for the installed driver go to the device manager. You can do this by simultaneously holding the Win + Pause / Break buttons or by opening the properties of the “My Computer” shortcut. In the left part of the window click on the link "Device Manager" and look for the branch "Image Processing Devices" or "Printers and Faxes".

If your printer is not here or you noticed an exclamation mark next to it, then the driver is not installed, it malfunctions, it is incompatible with your version of the OS, or it just failed.

Download the latest driver from the manufacturer’s website.

The hang of the printing process

Many documents can be queued for printing that cannot be sent to the printer. To check if there are any hung documents, go to the “Devices and Printers” subcategory in the control panel, open the menu of the connected equipment, and select the “View Print Queue” option. Cancel printing of all documents, and start the process again.

Before you go deep into the system settings, you need to make sure that the printer itself is in good condition and does not show any errors on the display. The cause of the problem may be a paper jam, empty cartridges and other problems, the solution of which is described by manufacturers in the use guide. In some cases, it is enough to completely pull out the USB cable and insert it back.

You have probably visited this page because your printer has miraculously stopped printing. Well, you need to figure out what kind of reason led to this and how to help you. Basically, in addition, as the paint has run out or burned, the mother printer has burned, all problems can be solved and can be fixed.

  In this review we will try to understand the most basic problems concerning any brand of printer and any operating system.

  Why does not print the printer from the computer?

If an error occurs and the printer does not want to print, you may not even know about it right away. No error occurs, the message does not pop up, and if you are distracted, you can skip this moment. The only thing that indicates a problem is a small icon on the toolbar behind the language layout:

  In order to understand the reason why try to print a draft. If you failed, then the problem is exactly in the printing device. Turn off the power. Turn on again, change the cartridge, try again.

Typically, the printer buzzes for a few minutes, then the status indicator flashes. Normal color  for a "healthy" device - green. If blinking red - check if there is paper in the receiver. If the light is off, look at the power cord. Perhaps it is not connected to the network.

Consider the option when the draft prints, and required document  not.

1. Check if the printer is connected to a computer or other means from which you are printing.

2. If you have multiple printers, then carefully look at whether you are sending the document.

  3. And one more option - it is possible that a check mark is set in front of the item. “Suspending Print” .
  Let's figure out how to find out. Press Start go to Settings   and look for Printers and faxes .
  There in a window the icon of your device will be highlighted. Click on the settings and see what tasks are listed. If checked Suspend printing , remove it.

  If tasks are specified, and there is no time to wait for them to be completed, clear them. This can be done in the menu " Printer ».

  Well, these were the easiest methods to fix a printing error. In case everything described above did not help, more radical measures should be started. will eliminate this problem. So, turn off the printer, go to the program control panel, remove the printer and the program that ensures its work. After that, plug the cable into another usb port. A message will pop up on the desktop. auto setup  Drivers via the Internet. If there is no network connection, you will have to search for the installation disk yourself.

You can also find the right driver on the Internet. To do this, find out your printer model. If the device does not understand anything, go to the device manager, which displays all connected devices.

  So look at the series, enter it in a search engine and download the necessary driver, which, later, install on your computer and run.

Initially, all the causes of a non-working printer lie in the problems of its connection. Very rarely, when the driver flew. A completely broken printer will have to be carried to a repair specialist.

Why doesn't the printer print? The reasons for this are quite varied, here about most of them. As well as answers to the question of what to do if the printer does not print from the computer.

  Why not print the printer and what to do

Let's start with one key point. No matter what brand of device it is, whether it is an HP, Canon (Canon), Samsung (Samsung), Epson (Epson) printer or any other brand, whether it is inkjet or laser - here it’s about common faults of all printers in any operating system. This article will discuss non-mechanical failures.

  The printer does not print from the computer

It also does not matter which Windows is installed, non-printing device test operation manipulations are universal. If there is a print error, if the printer does not want to print, the following icon usually hangs in the tray:

First of all, you need to check the operation of the device itself. Print a test page with a button on the printer (if it does not print, the problem is already with him). In this case, check the paper, remove and replace the cartridge, turn off and turn on the machine again.

After switching on, it should reap a little and permanently light the correct indicator (usually green). If these actions did not help and the printer does not give out a test page or does not respond at all to any actions, you should check the power cord and its connection to the device.

If he prints a test page, but does not print documents, then it is necessary to carry out a number of manipulations in the system in order for it to work again:

Check the USB cable, could move away from the printer or computer system unit.
   Check through what exactly the documents are sent to print in the program.

Check through which printer documents are sent
   Check whether there is a tick in the print manager "Suspend printing".

The suspension of printing is done as follows. Open the menu (instructions are relevant for Windows XP, but they can be applied without problems in Windows 7 or Windows 8):

There should be one printer icon. Open this icon, go to the "Printer" menu and uncheck "Suspend printing", if it exists.

If there are any documents in the task, execute:

Printer → Clear Print Queue

If cleaning the print queue did not help, then you should move to more "tough" measures. Delete device through the menu that is invoked by the right mouse button. Disconnect the USB cable from the system unit and restart the computer. After downloading, connect the USB cable to another USB connector, the installation wizard should appear. If it does not appear, then open the menu:

Start → Settings → Printers and Faxes

And check whether the printer is installed automatically. If not, install it manually through the installation wizard.

If the device is not detected, maybe something with a USB cable. In this case, it is advisable to check it with another cord.

  Stopped printing a printer due to a driver failure.

If the previous measure did not help, then you can try changing the driver in the printer properties on the Advanced tab, choosing another driver. Or completely remove the device driver, turn off and remove the USB cable. Then reboot. After loading the PC, turn on the printer, plug in the cable (preferably in another connector). After this, the installation wizard should appear, where you need to specify the location of the driver. Did not appear - install the driver manually.

The device is not detected correctly, that is, it is visible in the system, but in Windows it is not determined by the model? At the same time it is connected to the computer and turned on. You need to go to the device manager and open the line "IEEE 1284.4 devices", then right-click to update the driver and specify the desired one.

All the above actions should help.

The article describes how to solve problems when not printing a printer.

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The printer is a special external device that can be connected to a computer to print data. Printers - a fairly common phenomenon. Among them, as a rule, there are three types that differ in the printing method:

• Matrix
• Inkjet
• Laser

All printers also differ in parameters such as duplex printing, photo printing, pre-processing, etc.

The most famous brands are “ HP», « Epson», « Canon" other. But in any case, with the long use of such devices, one or other problems with the operation of the printer can always happen. Problems may be different. In our review, we will discuss the reasons why printers may not print, even in cases where their cartridges are filled.

Errors that may be generated by the computer when the printer malfunctions

Problems arising in the printer, are divided into two main types:

• Software bugs
• Hardware errors

In turn, each of these types contains a number of reasons why a computer does not print specified information. Software errors  can be described as follows:

• Almost every printer works in a compartment with a driver and a program that simplifies its work. If the programs associated with the printer are installed “crookedly” or are completely absent, the printer may refuse to print even when the driver is working properly.
• In addition, these programs may be affected by computer viruses. This will also affect the operation of the printer, so in such cases it is better to check the computer for viruses and reinstall software.

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• If the system has a conflict between the drivers, which often happens, then the printer may also not print the text. Often this happens when several printers are connected to one computer.

Hardware issues, in turn, may also contribute to various errors:

• If the printer is constantly turned off, or the computer gives an error related to its operation, the reason here may be triggered by a driver, a cable that is not properly connected, a USB input.

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• A message about replacing the cartridge will indicate that either the cartridge is installed incorrectly or the chip is stained with ink.
• If there is no paper (out of paper), or if it is wrinkled, it may also give the corresponding error.

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• One of the most private hardware errors is “ No toner paint»

But, of course, there are quite a lot of messages displayed on the screen of the monitor related to the printer: “ Not connected», « Mistake», « Queue», « Suspended», « No paper», « Disconnected», « No toner paint», « Not connected», « Save», « Print», « Ready" etc.

Most of them are caused by overheating of the printer, paper jams, or due to a non-refilled cartridge. Sometimes you just need to change the cartridge. And at the same time, in most cases the problem with printing is solved after refilling or replacing the cartridge.

Check the operating system settings

It also happens that on the computer screen you do not see any error messages in the printer, but the printer itself does not print under any circumstances. In this case, you should first check the connection of the printer to the computer not only through the cable, but also in the settings in the operating system.

The fact is that the OS can simply “not see” that the printer is connected to the computer. To verify this, do the following:

• Go to the device manager and find your printer in the list.

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• If instead of the device name you see yellow or red icons in the form of an exclamation mark or a cross, then the printer is not configured correctly.
• If the printer is in the list, then everything is fine

Also check the settings of the printer itself. If the printer does not print, then the reasons may be as follows:

• You have incorrectly specified the port when connecting

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• The name of the PC to which you connected the printer has been changed.
• If you connected the printer through a router, then problems may be related to it.
• The printer was incorrectly selected as the default device.

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

• Certain data has been prohibited for printing in the printer settings

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

To check and change printer settings, log in with " Control Panel" at " Devices and Printers". You can also designate your printer as a default device:

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

We check the driver

When you first connect a new printer to your computer, you usually install a driver on this device. As we have said, in addition to this, you still need to install the appropriate program. All this software is on disk and is included with the printer when it is sold. Expensive printers can be sold with software that is stored on a flash drive.

So again, repeat what was described above. Go to " device Manager" (through " Control Panel"). AT " Device Manager»The entire list of external internal devices connected to your computer will be listed: sound card, web camera, monitor, keyboard, mouse, router, and so on.

Your task is to find in paragraph " Printers and scanners»Your printer. His program name in " Task Manager"Will approximately match the printer name:

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

In the absence of this entry, install or reinstall your driver.

After refilling the cartridge, the printer does not print. What to do?

It often happens that you cleaned and refilled the cartridge for your printer, but after connecting to the computer, the printer refused to print. Why is this happening and how to solve this problem?

It is worth noting that refilling the cartridge is not so easy. This process requires certain knowledge and skills. If a person deals with this issue independently, it is not at all possible that he will do something wrong:

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

It is necessary to add that each cartridge needs to be refilled, taking into account its nuances. Cartridges may contain (or not contain) their own chips and protective mechanisms, counters and other modern mechanisms. You should know about all this in advance from the instructions.

You also need to know that, for example, inkjet printers have cartridges that are undesirable to “air up” when refueling, and laser printers do not like being knocked down by a spring or scratching a drum:

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

If after refilling the cartridge your printer does not print, then it is best to contact the master. Otherwise, you can just ruin your device to the end. Buying constantly new cartridge will be expensive.

The reason why the printer refuses to print may be the drying of the ink in the cartridge. In this case, the cartridge must be soaked in the appropriate solution:

Why the printer does not print, writes from the computer - “Error”, “In line”, “Suspended”, “Not connected”, “No paper”, “Save”, “Disconnected”, “No toner, paint” cause. The printer writes - "Ready", "Print", but does not print

If the cause of problems with the printer is software, then we have already visually got to know how to solve this problem. But we still advise in the case of modern printers when refilling the cartridge to contact the experts.

Video: Do ​​not print the printer - what to do