How to contact the aliexpress operator. How to write administration or express. Techpіdtrimka in mobile addendum

Previously, we wrote that at the moment it is impossible to call on the Aliexpress online store, but the call centers in the krains of the SND are not yet created, so there is no phone number, for which you can call to China in the support service. Therefore, in this article, we can see how you can get food, which you blamed on the Aliexpress support service.

Other purchases are subject to various fees for registration, payment, cancellation of a claim, or filing a claim, for example, where to apply for Aliexpress, to help you give a confirmation service for the Aliexpress shopping Internet Maidan.

The Aliexpress support service is an online chat at the AliExpress Help Center, where you can put your request online to the operator. Operators of the support service accept power and only give English.

Russian service of support for clients on Aliexpress

In order to return to the help center on Aliexpress, go to the official website http://ua.aliexpress.com - right-handed on the top side, select the “Help” tab, then “Support Service”:

Russian service of online support for Aliexpress clients works 01:00-07:00 after Moscow time. At a non-working hour, you can speed up your English language.

At the distribution service of support a list of foods that are often used:
1. How to shukati the product?
2. Delivery variability
3. How can I pay the booking?
4. When do I take back the cost?
5. How can I ask for a refund?
6. How can I verify my engagement?
7. I am not satisfied with my purchase. What can I rob?
8. How can I make a request? 9. What is the cost if I didn't pick up the item and my pickup was completed?
10. What does "freezing the spell" mean?
11. How to contact the seller?
12. How can I check the status of the application?

If you didn’t know the answer to your request in this list, you gave the right-handed person the online chat button, click on it. If bude vykonano entered the chat, rozpochnetsya z'ednannya. As operators will be busy, you will be delivered to the door. You know about it in the chat.

The call with the operator of the support service is accompanied by a melody, after which the operator of the support service asks you to put in your request, saying the words "Hi, I'm Galya, how can I help you?" - You put your food in Russian mine.

As necessary, you can enhance the image, save the chat history, turn up or turn off the sound notification. To complete the rose, press the "Finish" button. Also, you may be able to leave a comment about the work of the support service.

Also, Aliexpress koristuvachs are encouraged to pay "Virtual helper".

After pressing the "virtual helper" button, you will see a chat with Eva:

You can set the power supply to the helper Eve only with English language, but the shards on the power supply for the robot, all power supply will be automatic (behind the template), just as you need a foldable situation, please contact the operator of the trim service.
You can help me to know the advice on nutrition with report explanations and images.

In order to make purchases on the Aliexpress website, the current purchases are subject to food, how to register, remember your postal delivery address, how to check the parcels, etc.
Vіdpovіdі on all the most popular nutrition, you can know and read in our rubric

At the bottom of the side, press " Support service". The site will redirect you to the side with email addresses. Choose whether it is and strengthen the sheet.

Aliexpress email address axis:

How to write to the Aliexpress technical support service - email addresses

Important: Sheet of next writing in English mine. You can translate your text from Russian into English in any translation.

Such a form of connection with fahivtsy Aliekspresu vykoristovuetsya rarely, shards on the sheet can go for a month. Better chatting with watching online chat - instant feedback, fast food.

Techpіdtrimka Aliexpress - hot line: online phone

Techpіdtrimka Aliexpress - hot line: online phone

It is better for the skin care provider to contact us for a telephone consultation. hot line. On Aliexpress, such a service is also transferred, but you can only make phone calls in roaming.

Porada: Zazdalegіd popovnіt rahunok phone, schob vystachilo pennies on rozmovu.

Important: Talk with the operator to communicate with the English language. Get ready for what.

Choose whether - a way to solve problems on Aliexpress. Joke around in a manual way and enjoy shopping on the largest shopping site on the Internet.

Video: how to get back to the site administration on Aliexpress?

Here you can browse the list of frequently asked meals and search for your meals among them. If you didn’t know, then there’s nothing terrible, because you can turn your back on your food to an online service. You are right-handed on this side, just click on "Start Chat" and it will open again.

To show respect, if you are standing at the fence browser on the splintering window, then nothing will be seen. For whom, let me open a window.

There are a lot of people working online, so there is no need for your work schedule. From the 7th morning until 1 a.m. you can contact a Russian speaker, you can only contact an English speaker for an hour.

You can also turn to the virtual helper. Ask him your food and drink advice. Ale pitanya varto put simply that zagalni, and not with a specific great problem. For example "How to choose rosemary?" or "The seller does not agree".

Support service for a mobile extension.

Go to the mobile addendum and right-handed click on the pictogram specks "..." with the inscription "Inshe" at the bottom.

You will be asked to send a sprinkling of roses from problems, for example, such as a super girl, delivery is too short.

Click on the option that suits you best for the topic of food.

Dalі z'yavlyatsya lists of popular meals, among them you can buti.

If you don’t know your nutrition, follow the suggestions, choose whether it is and scroll down a few steps. There will be a button "Start rozmovu". Like a button of a red color, you can calmly paint a rose with a support service. As a gray color button, the support service does not work.

Yak i in computer service, in mobile supplement pіdtrimka pratsyuє z 7 wound up to 1 year of the night.

So you can use your English language yourself, but there will be no online chat and you will not be able to check later. For whom I want to go again to "Inshe" from the main side and open the "Zvorotniy zvyazok".

Let's choose what you want to say, tell me about the pardon or a glitch (APP Bugs) or a favor (APP Feature requests). Reminder to write in English language.

Once everything has been written, press the Send Messages button on the red card to correct the message. Please come to the post office, before binding the physical records.

On the Internet, you can find a lot of telephones, like a nibito call center Aliexpress, but an official trade maydanchik does not have a service to support the Russian language, and you can’t get on the phone with the site’s spivrobitniks. If you need to check whether you need food or take a consultation, then through the online chat you can contact the virtual helper or the helper of the site. The only number available for calls on Aliexpress is +55 41 3232 9913. For this number, the support service of Brazil works. For Russian koristuvachs, there is only available online chat and forms in the distance zvorotny zv'azku.

Online chat in Aliexpress

One of the most effective forms of call-back on Aliexpress is online chat. Vіn z'avivsya on the site not long ago and є without cost by the method of sending before the service of support. There are 2 online chats on the site. The first one is based on the choice of the exact nutrition of that category, in order to take the most correct instructions, how to solve the problem or to correct the nutrition. Danish online chat is located at the "Shopping Guide" branch. After pressing on the button, it is necessary to vikonate everything for the instruction:

• choose the type of food;
• choose the food category;
• choose a specific food.

After that, as the request will be processed, the instruction will be shown below, as a rule of thumb. To get in touch with the operator at any time, click on the "Online Chat" after which you will appear in the dialogue with a real Aliexpress consultant. Danish online chat operates from 07:00 - 01:00 (Moscow time). If you couldn't find the clue, you can use the online chat to get in touch with the virtual helper.

The virtual helper is also an online chat, only a few views in the dialogue, where the koristuvach enters his food, and the helper propagates to you a helper for the solution of the problem. You can speak with a virtual helper with your Russian language.

What to write in Aliexpress?

What to write in Aliexpress to lie down, with some method you want to turn around. In order to write to the seller, it is necessary to quickly use the special button “Information to the seller”, where you need to write in English, be it as a reminder. Before the seller, you can ask for help at the viborі rozmіru, ask him to dodatkovі fotografії product, clarify the characteristics of the product, zagalom, go to the subject. Well, if you have blamed claims to the cost of the goods, or the sale of Aliekspress was not taken away, then you can turn back to the seller in front of you, so that you can solve the problem, or you can repair it. Obov'yazkovo is necessary to write reviews, as if you are satisfied with the dissatisfaction with the service. You can write a review only after confirming the confirmation of the promise. Having filled in a special form, you can fill in only an assessment, or write an open letter in Russian. At the vіdguku you can guess the quality of the goods, the hour of delivery that the robot is selling. It is not possible to show, create special information, whether personal data is not possible, through which it is simply not possible to publish it. By stretching the song term on the site, you can lose supplementary advice about the product that is published earlier is superfluous.

On Aliexpress, you can write to the administration, for example, to ask for a job as a seller, or ask for help from the site management. Koristuvachs can blog on the site, where they can write recommendations on how to buy goods and post them, look at the adjoining speeches from Aliexpress. In order to look at the recommendations of the buyers, it is necessary to know on the main side the section “Purchase to speak”, so you can also look at the purchased goods or discuss with other short-term buyers the price of the purchase.

Skargi on Aliexpress

Scargs on Aliexpress can be used by all buyers. In order to file a scarga for the seller, it was necessary to distribute “Help” and know in the new “Superki and scarga”. Let's go to the page Submit a report, de z'yavlyayutsya skarg form, yakі need to remember for correction. Skargs on Aliexpress are served to sellers, such as:

• violated the rights of intellectual power;
• violated copyright;
• violated the rules for the distribution of goods;
• sell fenced goods;
• vikoristovuyut illegal methods and rozkruchuvannya just.

Skarga on the seller can be filed only through the official form, so if you just write to the administration, then your letter can not be spent until the official letter, after which you can’t see it. To file a scarg, choose the type of animal and say “Send a call”. After the form is entered, it is necessary to fill in in order to select the parameters of the sound and describe the problem. Also, designate a request for a seller or a store, for which skarga is charged. Obov'yazkovo is necessary to describe in detail the essence of the English skarga and write the animal in the field. After the strength of the sky, I’ll go on to look at the work of the robots with the scargs, and after the installation of the furnishing, your scarga will be satisfied, about which you will come to the post office. The review of the scarg is carried out for 3-5 days from the moment of correction. Repeated nadsilat skargi is not necessary. If your scarga is lost without a deposit, check it out, the shards of the scarga are shattered in the world of their accumulation. If it is objective, then the seller will be fined, or the opportunity to work on the platform will be reduced.

Hot line Aliexpress

The Aliexpress website works with customers far away through different forms zvorotny zv'azku. The call center for the site is є, but vin is supported by Chinese and English languages, and the axis is hot line Aliexpress Russian daily. Technical assistance to the site's clients is not available through the call center, so there is no hot line for Russian shortlisted people. In times, it is necessary to promptly fix the problem with the keruvannya site or take care of the administration of the site, it is necessary to go back to the online chat. For more Swedish advice, get in touch with Russian online chat partners, which works from the 8th day until the first year of the night. If you knew on the Internet the phone number of the Aliexpress hotline, then you have shakhrai, shards of the official call center site on the territory of the CIS countries.

Call for the administration of Aliexpress

You can contact the administration of Aliexpress different ways. Depending on the cause of the attack, a call to the administration of Aliexpress can be set through e-mail, form a mailing list of clients through skargi and superchicks, as well as through online chat. The administration of the site does not appear to the clients without intermediary, to that all the food, due to the services, is denied in the distance. If it is necessary for you to provide food, then it is better for you to return to the service of support. In order to withdraw from the administration, it is necessary to submit a scarg to the seller or to open a spir, then the administration of the site will connect to the power itself. It is impossible to write a note or call the site administrator, but the number of applications would have been large and could not have been processed style terms You can write to the administration through a special form of a return call, as it is recognized for the fact that the client received a payment from the administration, that promptly resolve whether there are any conflicts that arise from the service, as well as the delivery of goods. For a report on the methods of contacting the administration, you can find out in the “Purchase Guide” section, or by going back to the support service.

Techpidtrimka Aliexpress video

Aliexpress provides its customers with various forms of a salutary link, for the help of which there are problems with service and the same quality of goods. In order to provide additional assistance to clients, on the site there is an online chat and the Aliexpress technical support, which is available to all correspondents. So, among the forms of the return link on the site of the transfer of information and assessments, informing the sellers and special forms of registration to the administration. If you have lost the information about those, how to get back to the support service, or if there are problems with the connection with the Aliexpress technical support, it is recommended to look at the video help

We all want our purchases to be protected and give us such an opportunity. The trade maidanchik acts as a guarantor of our pennies and rights for you, as a guarantee of merchants. If you think that pennies are going to be dropped on the seller's rahunok, it's not like that. Until you have confirmed the rejection of your promise, the pennies are spent on the account, and after confirmation, the trader is lying on the account. All food, as you can not blame the sellers, you can blame the help of the administration. The skin of a specific view is looked at okremo, zokrema and zagostrenny superechok. Tsіlodobovo hope to consult with operators. Everyone strives to ensure that you are safe as much as possible, and consult for the necessary.

How to contact an Aliexpress seller (instruction manual)

Deyakі purchase mi robimo without contact with the seller. Mi oc_nyuєmo description of the goods, read it vіdguki і vzhe on pіdstavі pictures, scho vimalovuєtsya, priymaєmo rіshennya take chi nі. Ale, buy and such goods, buy more like varto after consulting the seller. Hotch stink and try to give detailed information in their voices, but not enough information. You can contact the seller directly at the product card. Let's give an example. We chose the same axis.

We have winicli food s expanded mesh and we vyrishili skoristatisya servants of a tradesman. To start a chat with him, go down a troch below the picture, and the “Contact the seller” tab will be angry.

We press “Send a note” and write there all those who squeal you.

How to contact the administration of Aliexpress

The first step is to revise the letter to the administration, you are guilty of a clear understanding, and what is necessary. So, a lot of food without problems is escaping from merchants. And if you wrote a letter, then remember that you need to communicate with the administration, as well as with the sellers, it is necessary for the English language. If you don’t know yoga, then don’t get embarrassed, they will help you without a cost online translation. We choose whether it is and write in Russian, then copy the English version and correct it. Write in small propositions, try to be concise, don't forget to translate the translations online correctly. You can return to the administration for the following addresses:

• hot meals: [email protected], [email protected];
• claims and scargs: [email protected];
• super girls: [email protected];
• security: [email protected]

How to contact the seller Aliexpress Russian

We can clarify the nuances before the prayers, ask for help with the clearance of the necessary parcels, if they are already in a high price, or else the food should be excellent. There are a few ways to get in touch with merchants. One of them has already been reviewed in more detail. Let's take a closer look.

call via electronic screen

Tse one of themselves simple ways zvyazku z merchants, ale vin no longer already sruchny. More often than not, checks are often brought to you for a long time and it's tedious. Do not like the Chinese to look at their postal screen. But this option is not varto included, situations can be different. You can find the address of the seller in the contacts of your store, or you can have a card with the details of the sale. Although everything was clear with the first option, then the other one is looked at in more detail. Let's go to my zamovlennya and choose the details of what you want to know about the goods you want to buy. In the mountains, you are required to give an appointment, and if you go down a troch lower, you can get contacts, de and є transfer to the post office.

Click here, where to ask us, and bachim such a picture. We immediately asked Microsoft Outlook, in which, I could see the address of the seller's postal screen. Mi yogo was copied, and they corrected the notes from their own special electronic screen.

call from the booking card

This is one of the most wide-ranging types of interaction between clients and merchants. Wine is the simplest. You can often chat with it, it was said about a little thing, or you can book it in the bookmarks. Let's move on to my promise, there you will have all the goods, like you bought on Ali. Shukaєmo that seller, which we need. For more details, please contact the merchant.

through the program TradeManager

The best and best way to contact merchants. There is a popular team that you can install on your PC, so i mobile attachment, and get to the link. The program is similar to skype or call ICQ, it’s simple in vikoristan, but it’s English mine. Ale, if at least once you’ve been contacted by Skype, then you’ll be guided by equal intuition, you’ll run out of business. For the cobspіlkuvannya nebhіdno zavantazhit program. Get out of the official site http://trademanager.alibaba.com/. Please respect that the download for Windows is the first option, we select the appropriate option for you.

Sob you have to drink up to special office These programs need to log in to the shopping site, and then go to the Alibaba forum, where you can find your identifier, which you need to copy and paste into the program.

How to contact the Aliexpress support service

They always worry about the purchase, and if something happens to you, be it a food for that problem, you can always go back to the service of support for the payment of all impudent food. Now, before the service of the pidtrimka, you can go tsilodobovo. Online support of the Russian operator works from the 8th morning until 8 pm, during non-working hours you can always turn to the English operators for help.

The best way to get to the bottom is right in front of us. On the head side of the shopping maidanchik, near the upper right corner, closer to the cent, there is an help button. We need to її push.

You are eligible for the most advanced research center partial meals. Choose what we need. Mi was robbed: “I did not take away the prayer. What to work?".

Even more often, after going through them, knowing the information, how to give up to all the points is clear, we know it.

If you know the answer to your request, just press the Yes or No button. If you don't know what's going on, you can start a chat.

How to contact the operator Aliexpress

The call from the operator starts from what we ended up with at the front point. If you press the Online Chat, it will open again at the end, in which case you can contact the operator. The axis looks like this.

How to contact Aliexpress for a refund

Turning pennies is not an acceptable situation, with which it sticks, unfortunately, more than once. Situations can be absolutely different: the package didn't arrive, it's filthy and richly different. In any case, we want to turn our logs or take away the same goods. You can always call a super girl, in which case describe the whole situation, you can turn to the seller, write to the administration. Superchki do not have to pass simply, sometimes you need to get information, use your pennies and not go to the actions of the seller. Zvertaєmos. We select the item "Return of goods and costs".

We choose, for example, the return of pennies. At the end of the day, food will be updated, embossed on those who will be as close as possible to yours, otherwise I will confirm you.

Then we also need to choose food, if something comes up at the end, like in the front paragraph, we give it to the same scheme.

The only moment of controversy, get ready for the next meal of the ґruntovno, і yakshcho ce rejection of goods, zrobіt fotografії, and best of all - in іdeo z rozpakuvannyam goods. The rest of the proof will be concrete. if the goods have not arrived, you have checked the food with the merchant, you have been working, then you can generate a screenshot of the listing and give it as proof.

How to contact Aliexpress by phone

The Russian people called that if you don’t go out to solve the problem in writing, then you can call the organization and already in a special conversation, get all the food that you need to chirp. A lot of shops in the vastness of the all-world web give numbers of hot lines, or mobile numbers, and you can call anytime without any problems. We have a vipadku z, we still don’t have such a possibility. On the territory of Russia, there are no number of centers for a Swiss call. Not only Russians have such a problem. Neither in Ukraine, nor in Belarus, nor in any other country of the SND. So, what to say about us, you can’t type Chinese numbers, so extreme fall call right there. Ale, don’t bring confusion. You can always check all the food in the chat, the operators go to action.

Do not hesitate to beg for. Yakbis worked there alone shakhrai, then the number of buyers would not grow, they would not have such a commodity exchange. Sellers are always going to encourage their own potential buyers. remember you - їхній income. Don't value your reputation, and ruin everything in such a way that your pennies were spent on your rahunka, and you were left satisfied with your purchases.